Cancellation Policy

Dispatch Orders will be despatched within 2 working days, where stock is available.

Order Cancellation Window You may cancel your online order free of charge within 24 hrs of placing it. Once an order enters the packing or shipping process, it can no longer be cancelled, but you may return it under our standard Return Policy https://supplementshop.co.nz/policies/refund-policy

How to Cancel To cancel an order, please contact our support team immediately at info@supplementshop.co.nz or log into your account, go to "My Orders," and select "Cancel Order." Please include your Order Number in all requests.

Exceptions Custom-made products, personalized items, and perishable goods cannot be cancelled once production or preparation has started.

Refunds for Cancelled Orders If your cancellation is approved, we will issue a full refund to your original payment method within 5 to 7 business days.

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it after 4 purchases. Your order confirmation emails have links to your order. You can manage your subscription from there. 
See our returns policy for more details on returns and refunds.